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You can find the answer to many commonly asked questions by searching in this box, or selecting a topic.

If you don’t find an answer useful to your query, please submit the form below and we will respond shortly.

The FAQs available here are to assist with common issues. To view a full list of Frequently Asked Questions, please visit the FAQs page.
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  • 1. What is the Diet Report DNA test?
     

    The myDNA Personalised Diet Report tests 7 genes that can influence body weight and size. Based on the results of your report you will receive a recommended diet that is most suitable to your body.

    We provide you a diet guide and an example of food options including portion sizes that can be applied in a meaningful way for weight loss. These suggestions are based on healthy individuals so if you have chronic health issues, are pregnant or breast feeding we always suggest taking your results and seeing a health care professional before starting a new diet.

    This test is also done via a cheek swab, and can be purchased either online or through many pharmacies and dietitians throughout Australia.

    Our reports and findings are developed in accordance to internationally recognised guidelines and factor in large number of published studies. More information on all of our tests can be found on this website.

    Was this answer helpful ? Yes(1) / No(9)
  • 1. How long before I get my results?
     

    The expected turn around time for your results is 10-15 business days from when we receive your sample at the lab. (This does not include weekends, public holidays or time spent in post)

    We will notify you via email when our Lab has received your sample so you can be kept up to date.

    Once your results are ready you will receive another email with the link to the patient portal explore.mydna.life and you can login using the email and password chosen during the registration process. If you have forgotten the password you can simply click on the "I forgot my login details" link to reset it.

    Was this answer helpful ? Yes(4) / No(0)
  • 2. How do I access my results?
     

    You can access your results at our online customer portal by going to www.mydna.life and go to 'Login'. This will take you to explore.mydna.life

    Simply enter the username and password you setup when registering your sample.

    If you have forgotten your login password, you can reset it by clicking on the "I forgot my login details" link.

    Was this answer helpful ? Yes(4) / No(1)
  • 3. I posted my swab to you but I have not received an email yet.
     

    On our records, we will be able to see that you have registered your kit and confirm that we have not yet received the swab in our lab. Please use the contact us form so that we can discuss the options with you.

    Was this answer helpful ? Yes(3) / No(1)
  • 1. I entered the wrong email when registering my kit
     

    Please use the Contact Us form to let us know your name and new email address. We will update the record and send you a confirmation of the change.

    Was this answer helpful ? Yes(2) / No(0)
  • 2. How do I register my kit / swab?
     

    Please click on "Register" in the top menu of this website. This will take you to www.mydna.life/register. Start the kit registration process by entering your unique 10 digit barcode as found in the Test Kit box, and follow the process to complete the registration. Once you have successfully registered you will receive an email confirming registration.

    Remember to write your details on the swab packaging before sending it in for testing.

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  • 3. I am getting an error when trying to register my swab and/or barcode
     

    We are sorry to hear you are receiving an error when you try to register your swab. On the registration page, please try pressing the "Control key" and the" F5 key" together and this will clear the browser cache. Next please try to register your barcode once again.

    If you still receive an error, please use the Contact Us form and provide the following details:

    • Barcode Number
    • First Name, Last Name
    • Postal address
    • Your date of birth
    • Email address
    • Name of the Store where you purchased your myDNA kit
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  • 1. I cannot remember my username and password
     

    Please go to the Login Page on the explore.mydna.life portal and click on "I forgot my password". Type in your registered email address and the system will send you an email with your username and a link for you to reset your password.

    Was this answer helpful ? Yes(0) / No(2)
  • 2. I entered the wrong email when registering my kit
     

    Please use the Contact Us form to let us know your name and new email address. We will update the record and send you a confirmation of the change.

    Was this answer helpful ? Yes(2) / No(0)

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Our address

Suite 15.01 / 9 Yarra St
South Yarra, VIC 3141


 

 

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