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Check the FAQs

You can find the answer to many commonly asked questions by searching in this box, or selecting a topic.

If you don’t find an answer useful to your query, please submit the form below and we will respond shortly.

 

The FAQs available here are to assist with common issues. To view a full list of Frequently Asked Questions, please visit the FAQs page.

 

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  • 1. Do you test for lactose / gluten intolerance, celiac disease, or allergies?
     

    No. myDNA does not offer testing for intolerance's or allergies.

    Was this answer helpful ? Yes(4) / No(0)
  • 2. Can I get my Medication report without nominating a medical professional?
     

    No. We are unable release myDNA Medication reports directly to you due to Australian regulations. After your myDNA Accredited Pharmacist or Doctor has gone through your Medication report with you, please call us and you will have full access to your report and results online through your secure myDNA Explore portal.

    Was this answer helpful ? Yes(4) / No(1)
  • 1. I am getting an error when trying to register my swab and/or barcode
     

    We are sorry to hear you are receiving an error when you try to register your swab. On the registration page, please try pressing the "Control key" and the" F5 key" together and this will clear the browser cache. Next please try to register your barcode once again.

    If you still receive an error, please use the Contact Us form and provide the following details:

    • Barcode Number
    • First Name, Last Name
    • Postal address
    • Your date of birth
    • Email address
    • Name of the Store where you purchased your myDNA kit
    Was this answer helpful ? Yes(2) / No(7)

 

Send an enquiry

 

 

 

 

Call us

1300 436 373 (Australia)
10am-4pm (AEST)

Our address

12 River St
South Yarra, VIC 3141