Terms & Conditions

Informed consent

myDNA is an expert gene interpretation service that assesses your genetic profile and produces personalised Medication, Nutrition & Wellness reports. The myDNA reports provide insights that enable you to make more informed health and wellness decisions.

Before submitting your DNA sample for testing you agree and consent to the following:

  • I am 18 years of age or older, and any sample I provide is either my DNA, or the DNA of a person for whom I am a parent or legal guardian, or have obtained legal authorisation to provide their DNA to myDNA.
  • myDNA will extract my DNA from the sample (a cheek swab) provided to perform genetic testing. In some cases, an additional sample may be required if the volume or quality of the sample is not adequate.
  • myDNA will securely store my DNA sample indefinitely. I can formally request for my sample to be destroyed at any time.
  • myDNA will initially interpret and provide a personalised report only for the myDNA test(s) requested by me and/or my healthcare professional.
  • In the future, when new genetic testing or reporting is available, myDNA may perform additional testing on my sample. myDNA may communicate with me about new genetic findings and offer me the opportunity for further testing and analysis. I will be able to opt out of receiving further genetic information at any time.
  • myDNA will confidentially disclose the myDNA Medication report results of the test(s) I have requested to my authorised healthcare professional.
  • The details of my healthcare professional have been provided in order for myDNA to commence analysis and produce my myDNA Medication report(s).
  • The myDNA Medication reports will be delivered to me by my nominated healthcare professional.
  • My reports and genetic data will be treated as my property and will never be disclosed or shared with third parties including my insurance company and employer.
  • Life insurance companies may request that I provide them with copies of any genetic test results known to me. myDNA focuses on lifestyle genetics and the majority of the genes analysed are unrelated to disease risk and should not have implications for life insurance. A small number of the genes analysed for health and wellness may be associated with disease risk. I understand that if I am concerned about this, I may want to consider my life insurance situation before having the myDNA test.
  • myDNA may analyse my deidentified results for evaluation, research and marketing purposes.
  • myDNA will make my results available to me on a secure online portal.
  • myDNA will only report on actionable genetic findings that have a high degree of scientific credibility which have been reviewed and signed off by the myDNA scientific team. Anything that falls out of this scope will not be reviewed or reported.
  • The myDNA report may not cover all medications/nutritional supplements that I may be taking.
  • All data and any results generated are held confidentially within a secure data protection protocol.
  • My information and results will be kept in strict accordance with the myDNA Privacy Policy.
  • I have been offered the opportunity to ask questions and am aware I can contact myDNA on 1300 436 373 to speak with a genetic expert.

Terms of use

Thank you for visiting the mydna.life web site (the “Site”). myDNA.life is a leading provider of genetic and pharmacogenomic services in Australia: a retail store and information Site for genetic testing. Accessible 24 hours a day, 7 days a week, the myDNA.life online store offers an easy and convenient method of purchasing the myDNA test kit online, along with related health information.

By using the Site you agree to be bound by the following terms and conditions. Please read them carefully. Your usage of the Site indicates your acceptance of these terms and conditions. Your placement of an order also indicates your acceptance of these terms and conditions.


Information and statements are not intended to diagnose, treat, cure, or prevent any disease or condition.¬ No warranty is made that any information on or linked to this Site is complete and/or accurate. All information contained on the Site, including information relating to medical and health conditions, products and treatments, is for informational purposes only. It is often presented in summary or aggregate form.

The information contained in this Site is not intended nor is it implied to be a substitute for professional medical advice. Always seek the advice of your Pharmacist, General Practitioner, other medical practitioner or qualified health provider when starting any new medical treatment, continuing with medical treatment or with any questions you may have regarding yours or any other party’s medical condition. NOTHING CONTAINED IN THE SERVICE IS INTENDED TO BE OR SHOULD BE TAKEN FOR MEDICAL DIAGNOSIS OR TREATMENT.


This Site is owned and operated by My DNA Australia Pty Ltd (myDNA Life). Unless otherwise specified, all material appearing on this Site, including the text, Site design, logos, graphics, icons and images, photographs, graphics, typefaces and other material (collectively “Content”) as well as the selection, assembly and arrangement thereof is subject to applicable copyright laws. Copyright ©My DNA Life Australia Pty Ltd, ALL RIGHTS RESERVED. All audio and video clips are the sole property of My DNA Life or their respective Content providers. All software used on the Site is the sole property of My DNA Life or those supplying the software. You acknowledge that the Site contains Content, audio and video clips and software that are protected by copyrights, trademarks, or other intellectual property rights, and that these rights are valid and maybe protected in all forms, media and technologies which exist now or are developed in the future. You may use the Content of this Site only for the purpose of shopping on this Site or placing an order on this Site and for no other purpose. No materials from this Site may be copied, reproduced, modified, republished, uploaded, posted, transmitted, or distributed in any form or by any means without My DNA Life prior written permission. All rights not expressly granted herein are reserved. Any unauthorised use of the materials appearing on this Site may violate copyright, trade mark and other applicable laws and could result in criminal or civil penalties.


Except as expressly stated herein, My DNA Life makes no representations or warranties, either express or implied, of any kind with respect to products sold on the site. Except as expressly stated herein, My DNA Life expressly disclaims all warranties, express or implied, of any kind with respect to products sold on this site, including but not limited to merchantability and fitness for a particular purpose. You agree that the sole and exclusive maximum liability to My DNA Life arising from any product sold on the site shall be the price of the product ordered. In no event shall My DNA Life its directors, officers, employees and representatives be liable for special, indirect, consequential or punitive damages related to product sold.


You expressly agree that use of the site is at your sole risk. in no event will My DNA Life, it’s directors, officers, employees and representatives, third-party content providers or the like warrant that the site will be uninterrupted or error-free. In addition My DNA Life, does not make any warranty as to the results that may be obtained from the use of the site, or use of the information, content, service, or products provided through the site.

Further, My DNA Life explicitly disclaims any responsibility for the accuracy, content, or availability of information found on sites that link to or from the site from third parties. We cannot be held responsible for the accuracy, copyright compliance, legality, or decency of material contained in third-party sites, and you hereby irrevocably waive any claim against us with respect to such sites. In addition, myDNA does not guarantee that use of this site will be free from technological difficulties including, but not limited to, unavailability of information, downtime, service disruptions, viruses or worms.

Under no circumstances shall we or any other party involved in creating, producing, or distributing the site be liable for any direct, indirect, incidental, special, or consequential damages for loss of profits, good will, use, data or other intangible losses (even if we have been advised of the possibility of such damages) that result from (i) the use of or inability to use the site, (ii) the cost of procurement of substitute goods and services resulting from any data, information or services purchased or obtained or messages received or transactions entered into through or from the site; (iii) unauthorized access to or alteration of your registration information, transmissions or data; (iv) statements or conduct of any third party on the site; (v) negligent or wilful acts of My DNA Life, its directors, officers, employees and representatives or (vi) any other matter relating to the site.

You agree to indemnify and hold My DNA Life, and our related bodies corporate, directors, officers, employees and representatives harmless from any claim or demand, including reasonable legal fees, made by any you or any third party due to or arising out of the Content you submit, post to or transmit through the Site, your use of the Site, your connection to the Site, your violation of the Terms of Use, or your violation of any rights of another.


The Site is intended for use by persons aged 18 or older. Users under the age of 18 should be assisted by a parent or guardian.


In consideration of your use of the Site, you agree to:

(a) Provide true, accurate, current and complete information about yourself as prompted by any forms featured on or off the Site (the “Registration Information”) and;

(b) Maintain and promptly update the Registration Information to keep it true, accurate, current and complete.

If you provide any information that is untrue, inaccurate, not current or incomplete, or we have reasonable grounds to suspect that such information is untrue, inaccurate, not current or incomplete, we may suspend or terminate your registration and refuse any and all current and future use of the Site.

You are responsible for maintaining the confidentiality of your password and registration and are fully responsible for all activities that occur under your password and registration. You agree to immediately notify us of any unauthorised use of your password or account or any other breach of security. My DNA Life considers this Registration Information private. The information is kept on a secure server to protect it from outside parties. We use the information only for the limited purposes of processing your orders, for statistical purposes to improve our Site and services to you, to administer our Site, and to notify you of products or special offers that may be of interest to you.


Paypal: In order to add further protection to your online order, My DNA.life uses PayPal as its shopping cart and payment gateway. Payment methods include but are not limited to, credit card and bank transfer. By purchasing via myDNA.life you are accepting PayPal’s terms of use. For more information, please visit the PayPal website.


Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. My DNA Life reserves the right at any time after receipt of your order to accept or decline your order for any reason. My DNA Life reserves the right at any time after receipt of your order, without prior notice to you, to supply less than the quantity you ordered of any item. We may require additional verifications or information before accepting any order.


You agree not to reproduce, duplicate, copy, sell, resell or exploit for any commercial purposes, any portion of the Site, use of the Site, or access to the Site. You agree not to access the Site by any means other than through the interface that is provided by us for use in accessing the Site.


My DNA Life may elect to electronically monitor areas of the Site and may disclose any Content, records, or electronic communication of any kind (i) to satisfy any law, regulation, or government request; (ii) if such disclosure is necessary or appropriate to operate the Site; or (iii) to protect our rights or property or the rights of the users, our directors, employees, representatives, sponsors, third party providers or licensors. We are not responsible for screening, policing, editing, or monitoring such Content.

My DNA Life may terminate your access, or suspend your access to all or part of the Site, without notice, for any conduct that we, in our sole discretion, believe is in violation of any applicable law or is harmful to the interests of another user, a third-party Provider, Merchant, Sponsor, Licensor, service provider, or us.


In the event a product is listed at an incorrect price due to typographical error or error in pricing information received from our suppliers, My DNA Life shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. My DNA Life shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your bank or credit card account charged. If your bank or credit card account has already been charged for the purchase and your order is cancelled My DNA Life shall immediately issue a credit to your credit card account in the amount of the incorrect price.


As far as legally possible this Agreement, its terms and conditions and the use of this Site shall be governed by the laws in existence from time to time in Australia. Any claim relating to the Site, the services provided through the Site or the Content shall be governed by the internal laws of the state of Victoria and you agree to submit to having the matter dealt with in a court in Melbourne in the state of Victoria Australia.


These terms are effective even if this Agreement is terminated by either party. Subject to applicable law, we reserve the right to suspend or deny, in our sole discretion, your access to all or any portion of the Site with or without notice. You agree that any termination of your access to the Site may be effected without prior notice, and acknowledge and agree that we may immediately deactivate or delete your registration and all related information and files under your registration and bar any further access to such files or the Site. Further, you agree that we shall not be liable to you or any third-party for any termination of your access to the Site.


These Terms of Use constitute the entire Agreement between My DNA Life and you and govern the use of the Site. You may also be subject to additional terms and conditions that may apply when you use affiliate services, third-party Content or third-party software. Our failure to exercise or enforce any right or provision of the Terms of Use shall not constitute a waiver of such right or provision. If any provision of the Terms of Use is found by a court of competent jurisdiction to be invalid, the parties nevertheless agree that the court should endeavour to give effect to the parties’ intentions as reflected in the provision, and the other provisions of the Terms of Use remain in full force and effect.


By placing an order online, you consent to receiving emails from us to complete the ordering process, e.g. to confirm your order and to provide fulfillment and delivery updates.

You consent to receive communications from us electronically including marketing communications . We will communicate with you by email or by posting notices on this site.


Users acknowledge that their access to the Site may be monitored and tracked by My DNA Life by the use of cookies and/or retailer IDs. My DNA Life does not sell, rent or give away user information (including phone numbers and e-mail addresses). This information is highly respected and is only used to assist My DNA Life in providing you with valued services. Any information provided by users or their browsers (including cookies) will be for the use of My DNA Life, the operator of this Site. My DNA Life will not disclose personal information about users or their browsing habits to any other third party, unless users give My DNA Life express permission to do so, or unless required to do so by law. My DNA Life may disclose aggregated information about users in general and statistics related to this Site to others, but in doing so, will not disclose information about any particular individual. Notwithstanding the above, users acknowledge that transmissions to and from this Site may be monitored, intercepted or modified by other parties.


Links to external Sites from this Site are provided for convenience only and My DNA Life does not endorse or make any warranty with respect to such external Sites.


My DNA Life does not warrant that the Site will be available at any time. Users acknowledge that the Site may be unavailable for a number of reasons, including due to matters beyond My DNA Life’s control, and shall hold myDNA.life harmless in respect of any claims arising there from. My DNA Life does not warrant that users’ access to the Site will meet any particular performance criteria.


My DNA Life reserves the right to monitor and limit the purchase amounts of products at its sole discretion. My DNA Life reserves the right to restrict sales to a non-commercial level at its sole discretion. In such cases My DNA Life will reduce product(s) to what My DNA Life considers a non-commercial quantity. Any commercial size quantities should be request by email to: help@mydna.life.


My DNA Life does not service international destinations.