FAQs

 

General

Q. What is myDNA?

myDNA is a genetic testing company that specialises in providing customers with information to help them optimise their health. Once you have supplied us with your DNA sample, we send you your results via the myDNA Explore portal.

Q. What do I get in my myDNA DNA Test Kit?

You get the following in your DNA test kit:

1 x DNA swab
1 x unique registration code
1 x reply paid envelope

Q. How long does it take?

Taking the test is easy. It only takes 10 minutes for you to swab and register.

Once we have received your DNA sample, it takes our lab and scientific team 10 to 15 working days to process your results and send a report back to you.

Q. What do I receive once my swab has been processed?

We’ll analyse your sample, prepare your report and give you secure access to our findings on the Explore myDNA Portal. There you will have access to your diet recommendation, personalised sample meal plan, recommended serving size suggestions, and a genetic summary.

Q. How accurate is your DNA test and reports?

A strict quality assurance process combined with state of the art laboratory facilities, allows us to control reliability and validity of our tests. Our reports and findings are developed in accordance to internationally recognised guidelines and factor in large number of published studies.

Q. What do I do once I receive my test kit?

Once you receive your test kit, you will need to open your kit fill the label. You will need to go to
www.mydna.life/register and enter your numeric barcode and fill your details.

Q. Difference between doing a blood test versus a buccal swab?

Two of the most common ways to extract DNA is via blood and buccal swab. A buccal swab is a cheek swab that allows you to collect cheek cells for DNA analysis. The results from swabs or blood samples are exactly the same, only there are differences in how the two samples are processed.

Security and insurance

Q. How are my results stored?

myDNA uses the latest software and information technology systems to ensure that your data will never knowingly be released to a third party without your consent. You have access to your report in a private results area of www.mydna.life and can share this with future health professionals.

Q. What does myDNA do with my private data?

myDNA stores test results in a secure environment and will not disclose records without your consent. For more details, please see our privacy policy.

Evidence Base

Q. How accurate is the test?

A strict quality assurance process combined with state of the art laboratory facilities, allows us to control reliability and validity of our tests. Our reports and findings are developed in accordance to internationally recognised guidelines and factor in large number of published studies.

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